Rebel.com provides telephone support Monday through Fri-day from 8:30 AM to 5 PM EST excluding company-observed holidays.
Software support for initial system set-up is covered under your warranty, which is 90 days for software and 1 year for hardware. The 90-day free support period starts on shipping date. After this period you are encouraged to sign up for our annual maintenance agreement program.
All trouble will be logged by our Rebel.com Technical Support Services Group. Call 1-800-661-1612 and ask for NetWinder Division. You will be asked for the model and se-rial number of your NetWinder, as well as a contact name and number, and a brief description of the problem. Your call will be logged, tracked and assigned promptly.